Koleksi World Bank
Six sigma for business excellence
This book is organized into four parts: a manager’s summary that provides the basic information middle managers will need as they champion their own Six Sigma projects; a manager’s perspective that aligns Six Sigma operatioan with the strategic goals of the manager; up-close look at a Six Sigma operation from the Black Belt’s perpective that will help readers understand the goals and responsibilities of both managers and Six Sigma professional. The final section explores issues that face both the manager and Six Sigma professional when their worlds collide.
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