Gaya APA
Tjiptono, F., Chandra, G.
(2011).
Service, Quality & Satisfaction
(
3 Ed.)
.
Yogyakarta:
Andi Offset.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service, Quality & Satisfaction".
3 Ed.
Yogyakarta:
Andi Offset,
2011.
Koleksi Elektronik.