Gaya APA

Tjiptono, F. (2012). Service Management: Mewujudkan Layanan Prima (Ed. Ke-2). [Yogyakarta]: Yogyakarta.Andi Offset.

Gaya MLA

Tjiptono, Fandy. "Service Management: Mewujudkan Layanan Prima". Ed. Ke-2 [Yogyakarta]: Yogyakarta.Andi Offset, 2012. Text.