Are you being served? present and evaluates tools and techniques to measure service delivery and increase quality in health and education. The authors highlight field experience in deploying these methods through a series of case studies from 12 countries around the world. Better measurement of service delivery can create greater accountability and better governance.
Data Against Natural Disasters seeks to provide the analytical tools neede to enchane national capacity for disaster response. The editors and authors begin with an overview that summarizes key lessons learned from the six country case studies in the volume. Next, they outline the data needs that arise at different stages in the disaster response and explore the humanitarian community's efforts…