The new and expanded topics in this twelfth edition reflect issues in competition, changing marketing structures, ethics and social responsibility, negotiations, and the development of the manager for the twenty first century. Competition is raising the global standards for quality, increasing the demand for advanced technology and innovation, and increasing the value of customer satisfaction. …
The economic, political, and social changes that have occurred over the last decade have dramatically altered the landscape of global business. As global economic growth occurs, understanding marketing in all cultures in increasingly important. This book addresses global issues and describes concepts relevant to all international marketers, regardless of the extent of their international involv…