Each chapter describes a different statistical technique,ranging from basic concepts like central tendency and describing distributions to more advanced concepts such as tests,regression,repeated measures ANOVA, and factor analysis. Each chapter begins with a short description of the statistic and when it should be used. This is followed by more in-depth explanation of how the statistic works. …
volume II
Customer care excellence memperkenalkan kecenderungan ini serta memperlihatkan dengan jelas dan praktis bagaimana cara membangun dan mempertahankan focus pada pelayanan pelanggan. Buku ini memberikan perhatian besar pada berbagai aspek strategis pelayanan pelanggan-mendapatkan komitmen, mendengarkan pelanggan, membangun etos pelayanan pelanggan, dan memotivasi karyawan untuk memberikan pelayana…
Computing today tell about careers in IT, making IT work for You, Using IT at DVD direct, On the Web Exploration, A look to the future.