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Quality at Work : A Personal to Professional Standards
Quality is a standard by which we and our customers judge our work. To establish quality guidelines, you must have a starting point and some no-nonsense criteria. The fifty-minute book will help you and your colleagues set realistic standards dor departmental and organizational goals. It will tell you why quality is important and how it will benefit your organization, improve productivity and communication on all levels, and help workers develop competence by giving them responsibility.
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